Privacy Policy

Welcome to SS Marketing. We respect your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SS Marketing Mobile Application (Value Vyapar App also referred as the "App").

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the App.

1. DEFINITIONS

• "Company," "We," "Us," or "Our" refers to SS Marketing, located at:

  F-2102, RAMCHANDRAPURA IND. AREA, SANGANER JAIPUR, Rajasthan-302022

• "User," "You," or "Your" refers to any individual or business entity using the App, including retailers, distributors, and wholesalers.
• "Personal Data" refers to any information that can be used to identify an individual, such as name, phone number, and email address.
• "Non-Personal Data" refers to technical and usage-related information that does not identify an individual.

2. INFORMATION WE COLLECT

We collect different types of information to provide and improve our services.

2.1 Personal Data

When you register or use our App, we may collect the following information:

• Account Information: Name, business name, email, phone number, address, and GST details.
• Transaction Data: Order details, purchase history, and payment information.
• Communication Data: Messages, support inquiries, and feedback shared via the App or customer support channels.

2.2 Non-Personal Data

We collect system and usage data, including:

• Device Information: Model, operating system, IP address, and browser type.
• App Usage Data: Pages visited, time spent, features used, and order history.
• Log Data: System errors, crashes, and performance metrics.

2.3 Cookies & Tracking Technologies

We may use cookies, analytics tools, and similar technologies to track App activity and improve user experience. Users can disable cookies in their device settings.

3. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

• Account Management: To register, manage, and authenticate your account.
• Order Processing: To process and fulfil orders, payments, and deliveries.
• Customer Support: To respond to inquiries, troubleshoot issues, and improve support.
• Business Analytics: To analyze trends, monitor usage, and enhance our services.
• Marketing & Communication: To send promotional offers, order updates, and service announcements (Users can opt out anytime).
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activities.

4. SHARING & DISCLOSURE OF INFORMATION

We do not sell or rent your personal data. However, we may share your data under the following conditions:

4.1 Service Providers

We use third-party cloud storage providers to securely store user data. These providers comply with industry security standards and data protection regulations. We may share information with trusted third-party vendors who assist us with:

• Payment processing (e.g., PhonePe, RazorPay or other payment Gateways)
• Order fulfilment and delivery services
• IT support and maintenance
• Marketing and customer analytics

4.2 Legal & Compliance

We may disclose information if required by law, legal proceedings, or to protect our rights.

4.3 Business Transfers

If SS Marketing undergoes a merger, acquisition, or business restructuring, your information may be transferred as part of the transition.

5. DATA STORAGE & SECURITY

We take strong measures to safeguard your data from unauthorized access, loss, misuse, or alteration.

• Data Encryption: All sensitive data (such as passwords and payment details) is encrypted using industry-standard security measures.
• Access Controls: Only authorized personnel have access to your data.
• Secure Servers: We store user data on secure cloud-based servers with industry-standard encryption and security measures. These servers are protected by firewalls, continuous monitoring, and access controls to prevent unauthorized access.
• We retain order history for seven years for compliance purposes

No security system is 100% fool proof. While we take all precautions, we cannot guarantee absolute security.

6. USER RIGHTS & CONTROL

You have the following rights regarding your personal data:

• Access & Correction: You can view and update your profile information at any time.
• Data Deletion: You may request deletion of your account and associated data (subject to legal retention requirements).
• Marketing Preferences: You can opt-out of promotional messages via App settings or by contacting us.
• Cookies Control: You can disable cookies and tracking through your device settings.

To exercise your rights, contact us at: +91 9610528999

7. THIRD-PARTY SERVICES & LINKS

Our App may contain links to third-party services or websites (e.g., payment gateways). We are not responsible for their privacy policies or practices. Users should review their terms before sharing any data.

8. CHILDREN'S PRIVACY

Our App is not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If we discover that a minor has provided data, we will delete it immediately.

9. DATA RETENTION POLICY

We retain user data for as long as:

• The account is active and necessary for service delivery.
• It is required for legal, tax, or compliance reasons.
• Business analytics and historical record-keeping require it.

Upon account deletion, some data may be retained for compliance or legal purposes.

10. CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically. Users will be notified of significant changes via:

• In-app notifications
• Email communication
• Website announcements

Last Reviewed Date: 24th March 2025

Continued use of the App after updates signifies acceptance of the revised policy.

11. GOVERNING LAW

This Privacy Policy is governed by Indian laws. Any disputes shall be resolved in the courts of Jaipur, Rajasthan.

12. CONTACT INFORMATION

For any privacy-related concerns, feel free to reach out: